Brent J. Pliskow
Full Resume & References
Available Upon Request
Available Upon Request
Location
E-mail
Portfolio
Portfolio
Professional Experience
Credit Acceptance Corporation, Southfield, MI 48034
Windows Development Supervisor, November 2007 to Present
Lead a team of .NET developers in producing quality web applications and administrative scripts written in both Visual Basic and C#. Projects are managed using the Agile software development framework and Scrum method.
Help Desk Supervisor, April 2007 to November 2007
Supervised five frontline team members and one intern. Set performance measurements and conduct performance reviews and monthly one-on-one meetings. Created and reported on team metrics. Reponsible for the IT Department's customer satisfaction survey including the development, distribution, collection and 360 feedback. Promoted a team work environment and provided motivation and assistance to team members.
Knowledge Administrator/Team Lead, May 2004 to April 2007
Serve as team leader, resource, and champion for a seven member knowledge-centered IT support team. Create and maintain knowledgebase using Touchpaper's HelpDesk call tracking system. Act as system owner of The Owner's Manual, a public repository of company documents developed in ASP with a SQL Server backend and administrative interface. Prepare and propose reports on team metrics utilizing Crystal Reports/Enterprise 10. Define, refine, create and maintain technology-related policies, procedures and documentation. Key opinion in developing, drafting and implementing performance strategies and employee technology training. Performed many managerial responsibilities, including monthly performance reviews and metrics reporting, while Help Desk Manager was on maternity leave. Promoted to position after five months in Senior Analyst role.
Senior Help Desk Analyst, January 2004 to Present
Help Desk Analyst, September 2002 to January 2004
Provide technical support in a timely, consistent and courteous manner to all customers in the operation of supported systems. Participate, plan, and organize special projects and create associated documentation. Perform account administration and system maintenance. Develop and update accurate technical and procedural documentation for knowledgebase used by support personnel and general employees. Maintain Help Desk web site, including ASP-developed request forms. Mentor co-workers to create a cohesive work environment. Promoted to Senior Analyst position after one year of employment.
Utopia Design, Berkley, MI 48072
Owner, Developer, Designer, and Consultant, May 2000 to Present
Personal business venture creating and maintaining dynamic, database driven web sites for small businesses and non-profit organizations primarily coding from scratch utilizing HTML, PHP, MySQL, CSS and JavaScript.
Windows Development Supervisor, November 2007 to Present
Lead a team of .NET developers in producing quality web applications and administrative scripts written in both Visual Basic and C#. Projects are managed using the Agile software development framework and Scrum method.
Help Desk Supervisor, April 2007 to November 2007
Supervised five frontline team members and one intern. Set performance measurements and conduct performance reviews and monthly one-on-one meetings. Created and reported on team metrics. Reponsible for the IT Department's customer satisfaction survey including the development, distribution, collection and 360 feedback. Promoted a team work environment and provided motivation and assistance to team members.
Knowledge Administrator/Team Lead, May 2004 to April 2007
Serve as team leader, resource, and champion for a seven member knowledge-centered IT support team. Create and maintain knowledgebase using Touchpaper's HelpDesk call tracking system. Act as system owner of The Owner's Manual, a public repository of company documents developed in ASP with a SQL Server backend and administrative interface. Prepare and propose reports on team metrics utilizing Crystal Reports/Enterprise 10. Define, refine, create and maintain technology-related policies, procedures and documentation. Key opinion in developing, drafting and implementing performance strategies and employee technology training. Performed many managerial responsibilities, including monthly performance reviews and metrics reporting, while Help Desk Manager was on maternity leave. Promoted to position after five months in Senior Analyst role.
Senior Help Desk Analyst, January 2004 to Present
Help Desk Analyst, September 2002 to January 2004
Provide technical support in a timely, consistent and courteous manner to all customers in the operation of supported systems. Participate, plan, and organize special projects and create associated documentation. Perform account administration and system maintenance. Develop and update accurate technical and procedural documentation for knowledgebase used by support personnel and general employees. Maintain Help Desk web site, including ASP-developed request forms. Mentor co-workers to create a cohesive work environment. Promoted to Senior Analyst position after one year of employment.
Utopia Design, Berkley, MI 48072
Owner, Developer, Designer, and Consultant, May 2000 to Present
Personal business venture creating and maintaining dynamic, database driven web sites for small businesses and non-profit organizations primarily coding from scratch utilizing HTML, PHP, MySQL, CSS and JavaScript.
Community Involvement
Michigan Region B'nai B'rith Youth Organization
Youth Advisor, January 2003 to Present
Webmaster, January 2005 to December 2006
Treasurer/Secretary, Advisor Association, April 2003 to August 2004
Provide leadership training and guidance to a group of high school students instilling within them a sense of accomplishment and pride. Successfully raised $1,500 for an annual scholarship fund through alumni solicitations, 50/50 drawing, and other fundraising activities. Maintain template-based web site developed in PHP with a MySQL database and WYSIWYG administrative interface.
Berkley High School Alumni Society
Webmaster, July 2002 to Present
Create and administer dynamic, database driven web site for over 20,000 alumni, faculty, and community members. Web site includes a user authentication system, interactive message board, and searchable alumni database. Developed in PHP with a MySQL database backend.
Youth Advisor, January 2003 to Present
Webmaster, January 2005 to December 2006
Treasurer/Secretary, Advisor Association, April 2003 to August 2004
Provide leadership training and guidance to a group of high school students instilling within them a sense of accomplishment and pride. Successfully raised $1,500 for an annual scholarship fund through alumni solicitations, 50/50 drawing, and other fundraising activities. Maintain template-based web site developed in PHP with a MySQL database and WYSIWYG administrative interface.
Berkley High School Alumni Society
Webmaster, July 2002 to Present
Create and administer dynamic, database driven web site for over 20,000 alumni, faculty, and community members. Web site includes a user authentication system, interactive message board, and searchable alumni database. Developed in PHP with a MySQL database backend.
Skills
Languages: Proficient in JavaScript, PHP, SQL, ASP, HTML, CSS, Visual Basic (.NET), C/C++/C# (.NET). Basic knowledge of Java and Perl programming. Knowledgeable in algorithm creation and object-oriented programming.
Databases: Oracle, MySQL, MS SQL Server, Microsoft Access
Web Servers: Apache, Microsoft IIS
Networking: TCP/IP, DHCP, ODBC, FTP, SSH, Telnet, firewall software configuration, experience with network hardware (hubs, routers, running cable)
Applications: Microsoft Office, Citrix Metaframe, Active Directory, Systems Management Server (SMS), Microsoft Visio, Microsoft FrontPage, Crystal Reports/Enterprise, SQL Navigator, Adobe Photoshop, Adobe PageMaker, Quark Xpress, Paint Shop Pro
Operating Systems: Windows 3.1/95/98/ME/NT/XP/2000/2003, Mac OS, UNIX/Linux, DOS
Databases: Oracle, MySQL, MS SQL Server, Microsoft Access
Web Servers: Apache, Microsoft IIS
Networking: TCP/IP, DHCP, ODBC, FTP, SSH, Telnet, firewall software configuration, experience with network hardware (hubs, routers, running cable)
Applications: Microsoft Office, Citrix Metaframe, Active Directory, Systems Management Server (SMS), Microsoft Visio, Microsoft FrontPage, Crystal Reports/Enterprise, SQL Navigator, Adobe Photoshop, Adobe PageMaker, Quark Xpress, Paint Shop Pro
Operating Systems: Windows 3.1/95/98/ME/NT/XP/2000/2003, Mac OS, UNIX/Linux, DOS
Education
Hiram College, Hiram, OH
Bachelor of Arts, Computer Science & Judaic Studies (dual majors), May 2002
Berkley High School, Berkley, MI
High School Diploma, June 1998
Advanced Coursework, MEAP Endorsement, Michigan Education Award
Bachelor of Arts, Computer Science & Judaic Studies (dual majors), May 2002
Berkley High School, Berkley, MI
High School Diploma, June 1998
Advanced Coursework, MEAP Endorsement, Michigan Education Award
Certification
Help Desk Manager, HDI, December 2005
Microsoft Certified Professional, Microsoft, September 2003
Microsoft Certified Professional, Microsoft, September 2003
Professional
Membership
Membership
Help Desk Institute, Motown Chapter
Co-VP Programs, April 2007 to Present
Co-VP Programs, April 2007 to Present
Training &
Seminars
Seminars
ITIL Foundations, HDI, April 2007
Help Desk Manager, HDI, August 2005
Knowledge-Centered Support Foundations, HDI, June 2004
Help Desk Analyst, HDI, December 2003
Customer Support Specialist, HDI, March 2003
Help Desk Manager, HDI, August 2005
Knowledge-Centered Support Foundations, HDI, June 2004
Help Desk Analyst, HDI, December 2003
Customer Support Specialist, HDI, March 2003
Honors & Awards
Volunteer of the Week, Detroit Free Press, 2005
Charles & Florence Milan Family Mitzvah Award, BBYO, 2005
"Creating Raving Fans" Runner-Up, Credit Acceptance, 2004
Information Systems Department MVP Nominee, Credit Acceptance, 2004
Outstanding Senior Male Leadership Award Nominee, Hiram College, 2002
Leader in Diversity Award Nominee, Hiram College, 2002
Religious Service Scholarship Recipient, Hiram College, 1999-2001
Charles & Florence Milan Family Mitzvah Award, BBYO, 2005
"Creating Raving Fans" Runner-Up, Credit Acceptance, 2004
Information Systems Department MVP Nominee, Credit Acceptance, 2004
Outstanding Senior Male Leadership Award Nominee, Hiram College, 2002
Leader in Diversity Award Nominee, Hiram College, 2002
Religious Service Scholarship Recipient, Hiram College, 1999-2001